The Credit & Collections Specialist serves as the primary liaison between GE HealthCare’s credit and collections teams and the VasoHealthcare field sales organization. This role is responsible for overseeing the credit review process, managing the collections process, and ensuring all orders are credit approved and cleared in a timely manner. The specialist will drive process improvements, support customer conversations regarding credit, and provide regular risk reporting to leadership.

Essential Duties and Responsibilities

• Review credit status of all current quarter opportunities scheduled backlog.
• Evaluate and communicate the credit status of funnel opportunities.
• Notify sales team of opportunities and backlog not currently credit approved.
• Review booked orders that have not cleared credit and assist with customer conversations regarding required financial documents.
• Participate in forecast calls and review the opportunity funnel with risk and credit teams for additional customer financial information.
• Monitor credit status to ensure orders have cleared credit as they book, especially at quarter-end.
• Support Vaso training in credit & collections education.
• Accountable for confirming all orders have cleared credit within the quarter.
• Review the credit risk file when published and communicate customer risk to the sales team.
• Work with GE HealthCare to improve visibility to customers on credit hold or nearing credit hold.
• Attend cash calls to identify customers at risk.
• Act as the conduit between the GE HealthCare Collections team and Vaso sales team, helping to identify the proper customer contact on site and bridge communication gaps.
• Communicate risk to Vaso leadership on credit and collections issues.
• Work to credit approve orders in the Credit Penalty Box and follow up with GE HealthCare to ensure order reinstatement.
• Maintain understanding of GEHC’s credit and collections processes, including process changes.
• Join customer calls as needed to support the Vaso sales team in resolving barriers to payment and credit hold issues.
• Drive continuous improvement in Vaso processes related to credit & collections.

Requirements

• National support required; may work hours outside of 8am-5pm occasionally.
• Customer-facing at times; strong customer service skills required.
• Experience with collections and credit required.
• Bachelor’s degree in Finance, Accounting, Business, Marketing, Communications, or related field preferred.
• 5+ years of experience in credit, collections, or finance roles (medical imaging or healthcare industry experience preferred).
• In-depth knowledge of credit and collections specialist processes.